Rolin Came To The Rescue!
We received a call from a builder who found us on The Ultimate Floor Sanding website to carry out a survey on a brand new oak floor. The floor went from the dining room, office, three walkways leading to a large living area. Upon talking to the owners it transpired that the floor had been sanded and a finish applied but they had left the overall look with a ‘milky’ finish. What had been discussed with the company and what they actually done were two different things entirely. No gaps were filled, they had requested for the knots to be filled as they were snagging on their feet but these were also not done. So very far off the finish they wished for!
We sanded all of the floor area with a Spider, filled all of the gaps and using a Knotec gun we mixed a colour and filled two many knots to count! The floor already looked a lot better than before and the owners were already happy with the results so far. We done a test patch using Magic Oil and Hard Wax oil and left that with the customer overnight so they could see the colour in the daylight and nighttime. The next day the client had decided Magic Oil was the one they wanted us to continue with. We started in the dining room and the clients wife returned from shopping and could see the floor from the kitchen, she had the biggest smile I have ever seen! And she also said she had a tear in her eye because it was exactly what she wanted and in fact exceeded everything she thought it would be.
We continued through applying the magic oil which made the different colour oaks that had been used and depth of colour / graining stand out. It left a really nice finish overall. The client returned that afternoon, he agreed that is exactly what they were looking for and the floor looked brilliant. They really couldn’t thank us enough for what we had done, we left them with a complete cleaning and care kit including Magic Oil Care. As we were leaving the client came out and simply said to us ‘What you have done to our floor has made our house complete’.
